Google Says It ‘Immediately Removed’ Personal Loan Apps in India Violating User Safety Policies

Google India on Thursday revealed that it “instantly eliminated” private mortgage apps from Play retailer for violating its person security insurance policies. The corporate wrote in a weblog publish that it reviewed tons of of private mortgage apps in the nation based mostly on flags submitted by customers and authorities companies. The brand new transfer comes months after a number of customers raised points in opposition to some cellular apps providing short-term loans harassing prospects in case of non-payments. A number of the affected prospects alleged that the apps had been accessing their contact particulars, which had been allegedly utilized by restoration brokers to bully them.

Though Google did not present the variety of apps being eliminated by the most recent determination, it talked about that the builders of the remaining recognized apps had been requested to reveal that they adjust to relevant native legal guidelines and laws.

“Apps that fail to take action can be eliminated with out additional discover,” said Suzanne Frey, Vice President, Product, Android Safety and Privateness, in the weblog publish.

Reuters famous in its investigation that at the very least 10 Indian lending apps on Google Play had no readability on reimbursement lengths. That was a transparent breach of Google’s guidelines for apps providing private loans.

Google stated that it solely allowed private mortgage apps with full reimbursement required in larger than or equal to 60 days from the date the mortgage is issued.

Some affected prospects knowledgeable native authorities that varied short-term mortgage apps had been charging hefty curiosity that they weren’t conscious of whereas making use of for loans. It was additionally discovered that in many instances, the lending apps had been accessing contacts that had been used to harass prospects in case of defaults or late funds.

Frey stated that builders should solely request vital permissions to implement present options or providers. “They need to not use permissions that give entry to person or system knowledge for undisclosed, unimplemented, or disallowed options or functions,” she stated.

Google has began sending out emails to the builders of lending apps to furnish paperwork associated to approvals or licenses inside 5 days. Sources aware of the event informed Devices 360 that the corporate delisted at the very least 100 apps from the Play retailer in the final 10 days. One of many first apps that had been eliminated by Google appeared to be the Udhaar Loan app that was pulled in late December — after its restoration brokers had been discovered bullying some prospects.


Some victims of bullying and harassments by restoration brokers reportedly committed suicide in current months. Devices 360 learnt that the Hyderabad police despatched a listing of 286 apps in whole from their arrests to Google over harassing instances. The corporate assured that it will proceed to work with regulation enforcement companies in their investigation on the matter.

On Wednesday, the Reserve Financial institution of India (RBI) responded to the current considerations raised by prospects and fashioned a working group to have a look at digital lending in the nation. The central financial institution is, nevertheless, but to border particular guidelines round lending apps in the nation.

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