“We all know now we have to compete for customers’ belief when it comes to privacy and that is superb for the world. Individuals ought to have selections in how they impart and really feel assured that nobody else can see their chats,” Cathcart mentioned.
Requested if WhatsApp had seen an exodus of customers to rival apps like Sign and Telegram, Cathcart answered in detrimental.
“No. We’re grateful that individuals proceed to use and belief WhatsApp to talk…We expect competitors on privacy is nice as a result of it would assist make apps much more non-public and safe sooner or later,” he added.
Requested if the federal government has sought clarification on the matter, Cathcart mentioned: “We stay obtainable to reply any questions and to clarify our continued dedication to the privacy and safety of customers throughout India.”
READ MORE: Govt analyzing WhatsApp’s consumer policy adjustments amid privacy debate
In previous years, WhatsApp has drawn flak from the federal government over misuse of the platform for the unfold of misinformation. Since then, the Fb-owned firm has taken a variety of steps to curb the unfold of hate messages.
Cathcart additionally famous that WhatsApp may even proceed to “clarify” to individuals and its companions how the platform protects the privacy and safety of individuals’s private messages.
WhatsApp had knowledgeable customers in regards to the adjustments in its phrases of service and public policy, by way of an in-app notification final week. Customers have until February 8 to agree to the brand new phrases so as to proceed utilizing the platform.
This led to a consumer backlash and triggered memes on the web over WhatsApp’s alleged sharing of consumer data with Fb. Many customers have additionally began shifting to rival platforms, and apps like Telegram and Sign have seen hundreds of thousands of downloads globally within the speedy aftermath of the occasion.
Cathcart argued that “some apps declare to have end-to-end encryption for group chats, and do no such factor”. He emphasised that WhatsApp’s policy update doesn’t have an effect on the privacy of messages with pals or household in any means.
“We’re not protecting logs of who everybody in India is texting or calling. We don’t share your contacts with Fb or the opposite apps Fb provides….You possibly can obtain your account data proper from WhatsApp to see for your self the restricted knowledge we accumulate,” he added.
As a substitute, this update consists of adjustments associated to messaging a enterprise on WhatsApp, which is optionally available, and supplies additional transparency about how knowledge is collected and used, he mentioned.
“This has change into all of the extra vital during the last 12 months with individuals needing to conduct commerce remotely,” Cathcart mentioned including that WhatsApp works with Fb to assist hundreds of thousands of micro companies round India.
Cathcart additional acknowledged that the corporate is constructing new methods within the close to time period for individuals to store on WhatsApp for companies to handle and reply to messages.
“When launched, this might be obtainable to all, however it will likely be individuals’s alternative whether or not or not to select to accomplish that,” he mentioned.
READ MORE: WhatsApp says particular person chats protected as customers shun platform
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